Gauging patient satisfaction in a competitive market
Is Your Business Healthy?

Everyone knows the importance of regular check ups to safeguard their health and assess how well things are going.

The same idea is true for businesses. It is important to check the pulse of patient satisfaction and the overall health of your business. Patient satisfaction surveys are one way to accomplish this goal.

Surveys are important for your business

When designed and conducted properly they can generate a wealth of information about patient perception regarding:

patient/staff interaction;
convenience of office hours; and
ease of office procedures.

How should the survey be designed?

Patient satisfaction surveys should require no more than 15 minutes to complete. Questions should be concise and in a user friendly format. Respondents may be asked to rate their opinions on a scale of 1 to 5 or by circling words such as excellent, good, fair or poor.

There should be an area at the bottom of the survey for respondents to write comments or questions. In order to get a large response, a letter should be attached to the survey with a brief explanation of the purpose of the survey.

Surveys may be distributed on-line, via mail or during a visit to the office. The information obtained may be used to refine policies and procedures, develop business plans, and set performance targets.

Good surveys are good medicine

Having a pulse on the needs and satisfaction of the patients in your practice is the shot in the arm to ensure your organization's good health. This is your prescription to:

provide better service;
improve patient satisfaction; and
increase revenue.

Remember, winning medical practices regularly keep in touch with their patient's changing preferences and needs. The competitive edge gained through constant attention to patient satisfaction and regular patient satisfaction surveys is invaluable. Patient satisfaction translates into patient loyalty.

The Lazy Days of Summer

Ahh! A lounge chair poolside, a glass of lemonade, and a great book. We all look forward to our leisure and vacation time.

Everyone needs to plan vacation time in their busy work schedules. It helps to reduce burnout and leads to increased productivity.Allowing the flexibility for staff to plan and take vacations leads to increased employee satisfaction. But from a staffing point of view, employee summer vacations can be a nightmare.

M.E.D. has the solution for summer staffing

Our temps are available to cover employee vacations whether its for a day or a couple of weeks. M.E.D.'s qualified staff is available 24/7 to ensure you have the staffing resources to run your business. Call us today!

West Port office: (314) 991-8806

Visit our web site at www.medstl.com